Refund policy

At PawLisse, we want you to be completely satisfied with your purchase, no matter where in the world you are. That is why we offer a 30-calendar-day return policy from the date you receive your order.

1. Return Conditions

To be eligible for a return, the item must be in the same condition as when it was received, with its original packaging and labels (to the extent that this does not prevent the product from being inspected). Proof of purchase must also be provided.

2. How to Initiate a Return

To start the return process, you must contact us at atencionpawlisse@outlook.es.

⚠️ International Return Shipping Costs

Unless the product is defective or incorrect, return shipping costs are the customer's responsibility, including any customs fees or import duties arising from the return. Items sent back without prior authorization will not be accepted.

3. Damage, Defects, and Incorrect Items

Please inspect your order as soon as you receive it. If the item is defective, damaged, or you receive the wrong product, please contact us immediately at atencionpawlisse@outlook.es so that we can assess the issue and provide a replacement or process a full refund at no cost to you.

4. Exceptions

Returns are not accepted for personalized or custom-made products; unsealed goods that are unsuitable for return for health or hygiene reasons; or perishable products. Sale and promotional items are eligible for return under the conditions of this policy.

5. Refunds

Once we have received and inspected your return, we will notify you whether your refund has been approved. If approved, your refund will be automatically issued to your original payment method within a maximum of 10 business days. Please note that your bank or card provider may require additional time to process the refund. If more than 15 business days have passed since approval and you have not received your refund, please contact us at atencionpawlisse@outlook.es.